Refund policy

At Maison Silver, we take pride in providing luxury tableware and styling pieces for your events. To ensure clarity and fairness, please read our Return & Refund Policy carefully.

Hire Returns

• All hire items must be returned on the agreed date and in the same condition as supplied.
• Items must be rinsed and free from food, drink, and residue prior to return.
• Professional polishing is not required; however, excessive soiling will incur a cleaning fee.
• Any items that are damaged, missing, or returned in poor condition will be charged at full replacement value.

Refunds & Cancellations

• Cancellations made more than 30 days before the booking date: A full refund of the hire fee (excluding any non-refundable deposit) will be provided.
• Cancellations within 14 days of the booking date: A 50% cancellation fee will apply.
• Cancellations within 7 days of the booking date: No refund will be issued.
• Refunds will be processed to the original payment method within 7–10 business days.

Non-Refundable Deposits

• Deposits paid to secure hire bookings are non-refundable but may be transferable to a future booking at our discretion.

Delivery & Collection

• Delivery fees are charged in addition to hire rates (see Delivery Terms).
• If Maison Silver is responsible for collection, items must be made available at the agreed time and location. Additional fees may apply for delays or difficult access.

Exchanges & Credits

• Once items have been collected or delivered, no refunds or exchanges are available for unused items.
• In exceptional circumstances, Maison Silver may issue a credit note at its discretion.

Consumer Law

This policy operates in addition to your rights under Australian Consumer Law.