Do you have a minimum spend to hire from you?
With our hire processes, we do have minimum spend requirements on our vintage silverware. Our minimum spend is $300.
Do you deliver?
Delivery services are charged in addition to standard hire rates and are calculated based on location. Current delivery fees are as follows:
- Sydney's Northern Beaches – $35
- Sydney's North Shore – $40
- Sydney's Eastern Suburbs – $50
- Sydney's Western Sydney – $50
Please note: fees may vary for locations outside these areas, or where additional access considerations (e.g. stairs, limited parking, or after-hours service) apply.
How does delivery work?
We offer the option to collect from our North Curl Curl location or we can deliver. For Northern Beaches based customers, we offer delivery at a flat rate of $35. A member of our team will deliver your item to your selected address the day before your event.
For Greater Sydney based customers, we offer a courier service starting at $50. Your items will be packed, wrapped carefully and delivered to your address the day before your event.
All bookings are required to select a return method, returns are priced the same as delivery. Or you can drop off your order back to our North Curl Curl location free of charge.
Do you charge a bond?
We trust you! But things can go wrong. We require a pre authorised hold of $500 on a credit card prior to hiring. On return once everything is accounted for this pre auth will be released in full or the amount withheld to cover loss of damage.
Do I have to return all items washed?
All Maison Silver hire items must be returned in the same condition they were supplied. Please ensure all items are rinsed free from food, drink, and residue prior to return. All Maison Silver pieces must be hand washed only. Do not use a dishwasher.A basic clean is required, however professional polishing is not necessary. Items returned with excessive soiling, damage, or missing pieces will incur additional cleaning or replacement fees.
Can I make changes after I book?
Of course! Things change, for this reason we are always super flexible with changes.
Provided we have the pieces available you are welcome to make unlimited changes to your booking.
Our T&C’s allow for a 10% reduction in your order but no restrictions on increases – chat to us if you want to clarify – it is so important to us you know we want to be as flexible as possible.
We do ask that you provide all your final changes at least 2 weeks prior to your delivery date allowing our team to take the time and care to lovingly prepare your order!
Do you charge a damage waiver?
We do not charge damage waivers. However if anything is damaged, broken or not returned you will incur a replacement cost.
Our carefully curated pieces are vintage heirlooms, some a irreplaceable we just ask you take extra special care with them - simple!
How should Maison Silver items be used?
Maison Silver pieces are designed exclusively for styling and serving purposes. Items must not be placed in ovens, microwaves, dishwashers, or exposed to direct flames or high heat. Improper use may result in damage, additional fees, or replacement charges.
Do you offer a styling service?
We LOVE to elevate moments with our vintage silverware and would love bring your vision to life for your special event. Reach out to our team for styling services.
Do you take a deposit?
Yes, we take a non refundable deposit of 30% to secure your booking – this holds the equipment you have selected and our resources to deliver and collect. As we are a schedule based business we often book out of our time before we book out of our stock so it is imperative you have your place in our calendar.
How long is the hire period?
All rates are based off a 2 day standard hire. 3 day hire incurs an additional 20% fee. If you need to hire our pieces for a longer period please reach out to our team.
Do you charge credit card fees?
A credit card processing fee will also apply to all payments made via credit card. 1.9% credit card fee for Visa and Mastercard transactions & 2.2% for Amex.
What happens after I book?
The most exciting part! We pride ourselves on your journey being smooth and fun, so you will have the same point of contact throughout the lead-up to your event.
Following on from that, we basically become your wing-person for all things event hire and design.
We’ll not only organise all the products you require on the day, we’ll also help you with vendor recommendations and offer our advice on how to style the items.